Privacy policy

Hart Marketing Pty Ltd, ABN 99 686 456 235. Last updated [CONFIRM: date].

Hart Marketing Pty Ltd ("we", "us" or "our") is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

1. What information we collect

We may collect and hold personal information that is reasonably necessary for the proper function of our business. This includes:

• Full name, email address, phone number
• Business name and contact details
• Payment information (invoicing details, transaction history)
• Website analytics (cookies, IP address, browser type)
• Any other personal information voluntarily provided

2. How we collect personal information

• Our website, including the discovery questionnaire and call booking
• Email, phone, video call or in person communication
• Social media messaging or interactions
• Sign ups to our newsletter or downloadable content
• Cookies and third party tracking tools (for example Google Analytics, Meta Pixel)

3. How we use your information

• Provide and deliver our services
• Communicate with you about your enquiries or services
• Send you updates, insights and marketing material (you can opt out at any time)
• Improve our website, marketing campaigns and customer experience
• Comply with legal and regulatory obligations

4. Disclosure of your information

We may disclose personal information to:

• Our employees, contractors or service providers (for example IT or marketing platforms)
• Third party tools we use to manage communications and services (for example Google, Meta, CRM systems)
• Government authorities or regulators where required by law

We do not sell or rent your personal information.

5. Cookies and tracking

Our website may use cookies and similar technologies to enhance user experience and collect usage data. You can modify your browser settings to control cookies, or opt out via tools such as Google Ads settings or Meta Ad Preferences.

6. Storage and security

We take reasonable steps to protect your information from misuse, interference and unauthorised access. This includes secure servers, password protected systems and restricted access.

7. Accessing or correcting your information

You may request access to, or correction of, the personal information we hold about you at any time by contacting us at the details below. We may ask you to verify your identity before responding.

8. Third party links

Our website may contain links to third party sites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies separately.

9. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices, technology or legal obligations. Updates will be posted on this page with the effective date.

10. Contact us

If you have any questions or concerns about this policy or how we handle your data, contact Hart Marketing Pty Ltd at hello@bytwoharts.com.au.